Delay in the Zinnirah™ Ironless Dress Pre-orders
Dear Valued Customers,
We trust this message finds you well.
We're reaching out specifically to those awaiting the delivery of their pre-ordered Zinnirah™ Ironless Dress.
If you've already received your order, please disregard this message and accept our gratitude for your continued support.
To our valued customers still awaiting their delivery:
Due to unforeseen circumstances with our factory and suppliers, we've encountered challenges which have temporarily hindered our shipping process.
We understand the eagerness and anticipation you've had regarding your order, and we sincerely apologize for this delay.
Revised Shipping Dates: We're making every effort to rectify this situation swiftly. We now anticipate that the Zinnirah™ Ironless Dress will be shipped out, by phase, between 20th September 2023 and 25th September 2023.
Our team is working diligently to ensure your orders reach you at the earliest.
Our Token of Apology: We deeply value the trust and patience you've shown towards our brand during this time. As a gesture of our genuine regret and appreciation:
- We are offering a 30% discount voucher on your next purchase.
- A complimentary Elenor™ or Haura™ Khimar of your choice.
These challenging situations allow us to reinforce our commitment to you, our loyal customers.
We hope our gesture conveys our dedication to ensuring you have a positive experience with our brand.
Your satisfaction and trust remain paramount to us, and we are truly sorry for any inconvenience this may have caused.
We greatly appreciate your understanding and continued support.
If you have any questions or concerns, our customer service team is readily available to assist.
Customer Service:
helps@mardinasafiyya.com
or
bantuan@mshelp.helpscoutapp.com
Warm Regards,
Abu Bakar Abdullah
Co-Founder
Mardina Safiyya®