Delay in Delivery Zinnirah, Zehra & Arafa

Dear Esteemed Customers,

We trust this message finds you in good health and high spirits.

We are writing to update you on the status of your eagerly awaited pre-ordered items: the Zinnirah™ Ironless Dress, Zehra™ Ironless Suit, and Arafa™ Ironless Suit.

First and foremost,

we extend our sincere gratitude to those who have already received their orders for your unwavering support.

Your satisfaction is our priority.

For those still anticipating their deliveries, we regret to inform you that unforeseen challenges with our factory and suppliers have caused a temporary setback in our shipping process.

We understand the excitement surrounding your orders and apologize for any inconvenience this delay may have caused.

Revised Shipping Dates: We are actively addressing these challenges to expedite the process. The revised shipping dates for the Zinnirah™ Ironless Dress, Zehra™ Ironless Suit, and Arafa™ Ironless Suit will now take place in phases, starting from December 25th, 2023, and concluding by December 31st, 2023.

Our dedicated team is working tirelessly to ensure your orders reach you at the earliest possible time.

As a Token of Apology: We understand the importance of your trust and patience. To express our genuine regret and appreciation, we are pleased to offer you a 30% discount voucher for your next purchase. Please request the voucher via email at helps@mardinasafiyya.com.

These challenges are an opportunity for us to reinforce our commitment to you, our valued patrons.

We hope this gesture conveys our dedication to providing you with a positive experience with our brand.

Your satisfaction and trust are of utmost importance to us, and we sincerely apologize for any inconvenience caused. Your understanding and continued support are immensely appreciated.

For any questions or concerns, our customer service team is available to assist you.

Please note that our customer service email response may experience a slight delay due to a temporary staff shortage.

Rest assured, we are actively working to address this, with the aim of returning to our usual quick response times as soon as possible.

Customer Service:

helps@mardinasafiyya.com

or

bantuan@mshelp.helpscoutapp.com

 

Warm Regards,

Manager,
Mardina Safiyya®