Delay in Delivery: Zinnirah™ Ironless Dress & Zehra™ Ironless Suit Pre-orders Update
Dear Valued Customers,
We trust this message finds you well.
We're reaching out specifically to those awaiting the delivery of their pre-ordered Zinnirah™ Ironless Dress and Zehra™ Ironless Suit.
If you've already received your order, please disregard this message and accept our gratitude for your continued support.
To our valued customers still awaiting their delivery:
Due to unforeseen circumstances with our factory and suppliers, we've encountered challenges which have temporarily hindered our shipping process.
We understand the eagerness and anticipation you've had regarding your order, and we sincerely apologize for this delay.
Revised Shipping Dates: We're making every effort to rectify this situation swiftly. We now anticipate that the Zinnirah™ Ironless Dress and Zehra™ Ironless Suit will be shipped out, by phase, between 25th October 2023 and 31st October 2023.
Our team is working diligently to ensure your orders reach you at the earliest.
Our Token of Apology: We deeply value the trust and patience you've shown towards our brand during this time.
As a gesture of our genuine regret and appreciation, we are offering a 30% discount voucher on your next purchase.
These challenging situations allow us to reinforce our commitment to you, our loyal customers.
We hope our gesture conveys our dedication to ensuring you have a positive experience with our brand.
Your satisfaction and trust remain paramount to us, and we are truly sorry for any inconvenience this may have caused. We greatly appreciate your understanding and continued support.
If you have any questions or concerns, our customer service team is readily available to assist.
P.S. Please note that our customer service email response might be slightly delayed due to a temporary staff shortage. Rest assured, we are working diligently to address this, and we aim to get back to our usual quick response times as soon as possible.
Customer Service:
or
bantuan@mshelp.helpscoutapp.com
Manager,
Mardina Safiyya®